Action Research Consultation: Implementation of a Performance Management System within a Non-Profit Organization



Journal Title

Journal ISSN

Volume Title



Performance management is imperative for the effective functioning of organizations, and this reality becomes more apparent when examining non-profit organizations (NPOs). This study describes a qualitatively-based needs assessment project within a specific NPO with the ultimate goal of designing interventions to address critical needs. The needs assessment was based in extant motivational theory utilizing a customized interview process with a sample of employees from the 88-member organization. Results suggested that time pressure, communication with management, unclear expectations, and difficulties with technology were key issues for improvement. The paper concludes with a discussion of the next steps of how this NPO is applying the information from this study in productive and beneficial ways.



Performance management, non-profit, non-profit organization, consultation, needs assessment, qualitative research